Refund & Cancellation Policy

SKNCabs aims to provide clear and transparent terms for bookings and payments made through our website.

All confirmed tour bookings made through the SKNCabs website are final and non-refundable, except where the tour is cancelled by SKNCabs or the assigned tour operator. Customers are responsible for providing accurate booking information, including the selected date, time, number of passengers, contact information and pickup and drop-off information. Failure to attend a confirmed tour, late arrival resulting in the tour being missed, cases where the company or tour operator is unable to establish contact via the contact information provided or cancellation by the customer does not ordinarily qualify for a refund.

If a confirmed tour is cancelled by SKNCabs or the assigned tour operator, SKNCabs will make reasonable efforts to offer a suitable alternative where possible. If an appropriate alternative cannot be provided or accepted, the customer will be eligible for a refund of the amount paid for the affected booking.

If a customer is incorrectly or repeatedly charged as a result of a verified technical, system, or payment-processing error, SKNCabs will investigate the transaction. Where an incorrect or duplicate charge is confirmed, SKNCabs will arrange the appropriate refund, reversal, or other correction.

Approved refunds will be returned, where possible, to the original payment method used for the booking. The time required for a refund or reversal to appear may vary depending on the payment processor, card issuer, or customer’s financial institution. SKNCabs is not responsible for processing delays occurring after an approved refund or reversal has been submitted to the relevant financial institution.

Ride bookings are completed through the SKNCabs mobile application and are subject to the ride cancellation terms and applicable fees presented through the application. Ride-booking cancellation terms do not apply to tour bookings made through this website.

For questions regarding a tour cancellation, payment, refund, or transaction, please contact SKNCabs Customer Support. Customers may be asked to provide their booking or transaction information so that the matter can be investigated. SKNCabs Customer Support Telephone/WhatsApp: +1 869-760-1062 Email: info@skncabs.com SKNCabs reserves the right to update this policy where necessary. The policy applicable at the time of a customer’s confirmed booking will govern that transaction.