1. Introduction
At SKNCabs and SKNCabs Drivers ("we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This Data Deletion Policy outlines your rights regarding the deletion of your personal data collected and processed by our mobile application (the "App").
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the App includes:
2.1 Personal Data
Personally identifiable information, such as your name, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the App or when you choose to participate in various activities related to the App, such as schedule rides, chat, posting messages or reviews in the rating sections, or sending queries to our support team.
2.2 Derivative Data
Information our servers automatically collect when you access the App, such as your native actions that are integral to the App, including locations selected for pick-up or drop off, messages specific to the service, or replying to rating requests, or messages, as well as other interactions with the App and other users via server log files.
2.3 Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device’s camera, contacts, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
2.4 Mobile Device Data
Device information such as your mobile device ID number, model, manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
2.5 Push Notifications
We may request to send you push notifications regarding your account or the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:
- Create and manage your account.
- Process your transactions and send you related information.
- Send you push notifications.
- Develop new products, services, features, and functionality.
- Improve the App.
- Understand and analyze how you use our App.
- Deliver targeted advertising and promotional communications.
- Enforce our terms, conditions, and policies.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
4.1 By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
4.2 Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4.3 Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, mapping services and marketing assistance.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Policy for Children
We do not knowingly solicit information from or market to children under the age of 18. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you become aware of any data we have collected from children under age 18, please contact us at info@skncabs.com.
7. User Rights
You have the right to request the deletion of your personal data collected and processed by our App. This includes, but is not limited to, your account information, activity data, and any other personal information you have provided.
8. Data Retention
SKNCabs retains personal information only for as long as necessary to provide the Services, comply with legal and regulatory obligations, prevent fraud, resolve disputes, enforce contractual obligations, process payments, support chargeback investigations, and protect the safety, security, and integrity of the Platform.
The retention period depends on the type of information collected:
Account Information: Personal account information (such as your name, email address, phone number, and profile details) is retained while your account remains active. If you request deletion of your account, we will delete or anonymize your personal information unless we are required to retain certain information for legal, regulatory, fraud prevention, or dispute resolution purposes.
Ride and Transaction Records: Ride history, booking records, receipts, invoices, wallet transactions, payment records, and driver earnings are retained for up to seven (7) years where required for accounting, taxation, auditing, payment reconciliation, fraud prevention, dispute resolution, and regulatory compliance.
Chargeback and Fraud Prevention Records: Chargeback and Fraud Prevention Records may be retained for up to eighteen (18) months following completion of the relevant transaction, or longer where required by law or while a dispute, investigation, or legal proceeding remains ongoing.
Location Data: Location data collected before, during and immediately after a trip may be retained only for as long as necessary to provide the service, investigate disputes, improve platform safety and reliability, comply with legal obligations, or respond to customer support requests.
Once the applicable retention period expires, personal information will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and industry best practices.
Payment card information is processed by our third-party payment service providers. SKNCabs does not retain complete payment card numbers or security codes on its own servers except as required for secure tokenized payment processing.
9. Account Deletion and Data Deletion Requests
You may request the deletion of your SKNCabs account and associated personal information at any time.
Deletion requests may be submitted through:
- The account deletion feature within the SKNCabs application (where available); or
- By contacting our Customer Support team at info@skncabs.com.
Upon receiving a verified request, we will permanently delete or anonymize your personal information within thirty (30) days, except where additional time is required to verify identity or comply with legal obligations. Examples include records required for accounting, taxation, payment processing, fraud prevention, dispute resolution, regulatory compliance, or the establishment, exercise, or defence of legal claims.
Where complete deletion is not legally possible, the retained information will be securely stored, access will be restricted, and it will be used only for the purposes required by law or legitimate business obligations.
10. Processing Your Request
Upon receiving your request, we will:
- Verify your identity to ensure the request is legitimate. We may ask you to provide additional information for verification purposes.
- Process your request within thirty (30) days after verification of your identity, unless a longer period is permitted by applicable law.
11. Consequences of Data Deletion
Once your data is deleted:
- You will no longer have access to the App, and your account will be permanently deleted.
- Any data associated with your account, including your profile, activity data, and preferences, will be permanently removed from our servers.
- We may retain certain information if necessary to comply with legal obligations, resolve disputes, enforce our agreements, or as otherwise permitted by law.
12. Exceptions
There are certain situations where we may not be able to fulfill your data deletion request, including:
- If we are required to retain your data to comply with legal obligations.
- If retaining the data is necessary for the establishment, exercise, or defense of legal claims.
- If the data is required to complete a transaction for which it was collected or to provide you with the requested services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy.
14. Contact Us
If you have any questions or concerns about this Data Deletion Policy, or if you wish to make a data deletion request, please contact us at:
SKNCabs or SKNCabs Drivers
info@skncabs.com
+18697621062
Basseterre
Saint Kitts and Nevis